Refund policy

At Mobile Trade Africa, customer satisfaction is our priority. We want you to shop with confidence, and this policy explains how returns, exchanges, and refunds are handled.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be in its original condition.
• Include all original packaging, accessories, manuals, and inserts.
• Be accompanied by proof of purchase.
• Not show signs of misuse, accidental damage, or unauthorised repairs.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

Once the product has been assessed, we will arrange a repair, replacement, or refund in accordance with the South African Consumer Protection Act.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for eligible products, subject to stock availability. If your preferred replacement is unavailable, we will offer an alternative product or a refund where applicable.

Return Shipping

• If the return is due to a faulty, damaged, or incorrect item supplied by Mobile Trade Africa, we will cover the return shipping costs.
• If the return is for any other approved reason, the customer is responsible for the return shipping costs.

Non-Returnable Items

Unless required by law, we cannot accept returns for:

• Products that have been physically damaged due to misuse or negligence.
• Products that have been modified or repaired by unauthorised persons.
• Items returned without their original accessories or packaging.
• Gift cards or digital products (where applicable).

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number.
• A description of the issue.
• Photos of the product (if applicable).

Our team will guide you through the return process and provide the necessary instructions.

Consumer Rights

This policy does not limit any rights you may have under the South African Consumer Protection Act, 2008. Where the Act provides greater protection than this policy, the provisions of the Act will apply.